Do you have a security challenge you cannot solve? Contact us:

office@blackgraben.atand+43 1 236 632 6 455
Black Graben Logo Black Graben specialist security solutions Insured byAllianz- including armed operations
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Insured byAllianz- including armed operations
Concierge Service

Your company's first point of contact – with a security eye

For facility managers and owner representatives who don't want to treat a representative reception and genuine access security as separate things. Concierge and reception service from a single source.

Request a concierge service
Insured by Allianz – including armed deployments
20+ years of international experience among our founders
Operating throughout Austria
Our Clients
Specific names remain confidential.
Executives & Corporations
Diplomatic Missions
High-Net-Worth Individuals
Public Figures
Events & VIP Guests
Critical Infrastructure
Institutions & Public Authorities
Executives & Corporations
Diplomatic Missions
High-Net-Worth Individuals
Public Figures
Events & VIP Guests
Critical Infrastructure
Institutions & Public Authorities
The Situation

Why reception without a security eye is a gap

A classic reception and genuine access security are two different disciplines – usually only one is covered:

01

Reception without a security eye

Friendliness alone doesn't detect unauthorized access attempts or suspicious activity in the lobby.

02

Unstructured visitor management

Anyone who can't track who is in the building and when has no usable information in the event of an incident.

03

Control suffers under pressure

During high visitor volume, diligence in access checks is usually the first thing to slip – exactly when it matters most.

The Black Graben Approach

Reception and security as one function, not two

Our concierge and reception services offer more than a friendly welcome for visitors and staff – they actively contribute to the efficiency and security of daily operations. Through professional access control, smooth coordination of workflows and quick responses to unforeseen situations, they ensure a well-organized, protected work environment.

Our concierges are the face of your company, representing your brand with professionalism – while reliably handling security tasks such as access control and visitor registration.

A public face with security competence

Professional presence combined with genuine access security.

Visitor registration and management

Traceable documentation of who is in the building and when.

Building access control

Consistent verification instead of a mere courtesy gesture at the desk.

Coordination with facility management

Smooth workflows between reception, building services and security.

„Non sine periculo“
Not Without Danger

Four elements define a true professional in the security industry: formal education, continuous training, extensive experience, and unwavering commitment.

Who's Behind Black Graben

International experience you won't find elsewhere in Vienna

A good reception and genuine security aren't a contradiction – they just require staff trained for both. Our founders enforce exactly that standard on every team.

Tomo Babic, Gründer und CEO von Black Graben
Founder & CEO

Tomo Babic

Over 20 years of experience implementing strict security protocols for government institutions and international organizations.

Sasa Kecman, Mitbegründer und COO von Black Graben
Co-Founder & COO

Sasa Kecman

Led security teams of 10 to 250 personnel in complex operating environments – with experience coordinating reception and access processes in large operations.

Allianz Versicherung
Insured by Allianz – including armed deployments
WKO Wien Mitgliedschaft
Member of the Vienna Chamber of Commerce, Security Trade § 129 GewO 1994
Scope of Services

What's included in Black Graben's concierge and reception service

Black Graben Compared

A fair comparison to standard guarding services and generic security providers – no names, just concrete criteria.

Other Providers
  • Team experienceUsually standard training with no international practice
  • Insurance coverageOften basic liability coverage only
  • DocumentationFrequently incomplete or non-existent
  • CompetenceReception only, with no security training
Black Graben
  • Team experience20+ years international, UN, OSCE, US government
  • Insurance coverageAllianz, including armed deployments
  • DocumentationFully digital, always available
  • CompetenceReception AND genuine access security

How We Work Together

1

Needs analysis

Clarifying building type, visitor volume and security requirements.

2

Concept

A combination of reception standard and access security for your building.

3

Staff selection

Vetted personnel with both reception and security competence.

4

Ongoing operations

Reliable staffing with fixed coverage arrangements.

Frequently Asked Questions

Common questions about the concierge service

How is this different from a classic reception service?

Our concierges additionally hold solid security training – they carry out genuine access control and spot risks that a pure receptionist would miss.

Do you offer this for residential buildings too?

Yes, alongside office buildings, we also serve residential complexes that want a professional reception with a security function.

How is coverage handled during vacation or illness?

Fixed, well-coordinated teams ensure continuous staffing without any loss of quality.

Get in Touch

Request a concept for your reception

Give us a brief description of your building and desired staffing hours – we'll follow up with a suitable proposal.

+43 1 236 632 6 455
Monday – Friday: 8:00 AM – 5:00 PM  |  Saturday: 8:00 AM – 12:00 PM
All inquiries are handled discreetly and in strict confidence.