Do you have a security challenge you cannot solve? Contact us:

office@blackgraben.atand+43 1 236 632 6 455
Black Graben Logo Black Graben specialist security solutions Insured byAllianz- including armed operations
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Insured byAllianz- including armed operations
Doorman

The first impression decides – and so does the risk at the door

For hospitality venues, clubs and residential buildings whose entrance is both a calling card and a risk point. A doorman who de-escalates instead of provoking.

Request a doorman
Insured by Allianz – including armed deployments
20+ years of international experience among our founders
Operating throughout Austria
Our Clients
Specific names remain confidential.
Executives & Corporations
Diplomatic Missions
High-Net-Worth Individuals
Public Figures
Events & VIP Guests
Critical Infrastructure
Institutions & Public Authorities
Executives & Corporations
Diplomatic Missions
High-Net-Worth Individuals
Public Figures
Events & VIP Guests
Critical Infrastructure
Institutions & Public Authorities
The Situation

Why the entrance is the most sensitive point of any venue

What happens at the door decides whether an evening goes well or escalates:

01

Unqualified control escalates conflict

Anyone who relies on physical force instead of de-escalation often provokes exactly the situation they were meant to prevent.

02

Only trained eyes spot risk

Untrained staff miss warning signs that an experienced doorman recognizes immediately.

03

Conduct at the door shapes the image

That first contact sets the expectation for the whole evening – before the first guest even reaches a table.

The Black Graben Approach

Entry control through de-escalation, not confrontation

A doorman offers more than access control – they provide safety, comfort and a sense of welcome. They serve as the first point of contact for guests, regulate access, provide information and identify potential risks early.

With professionalism, our doorman service creates an environment that is both pleasant and secure for every visitor – tailored to your venue's crowd and atmosphere.

De-escalation training, not just force

Conflicts are recognized and defused before they escalate.

First point of contact for guests

A friendly, professional welcome as part of the security function.

Access regulation

Consistent but appropriate entry control according to your guidelines.

Early risk detection

Warning signs are spotted before they become a problem inside the venue.

„Non sine periculo“
Not Without Danger

Four elements define a true professional in the security industry: formal education, continuous training, extensive experience, and unwavering commitment.

Who's Behind Black Graben

International experience you won't find elsewhere in Vienna

De-escalation under pressure isn't a skill you learn in a weekend course. Our founders trained exactly that in far more demanding contexts and built it into our training standards.

Tomo Babic, Gründer und CEO von Black Graben
Founder & CEO

Tomo Babic

Over 20 years of experience implementing strict security protocols under real pressure – the foundation of every professional de-escalation.

Sasa Kecman, Mitbegründer und COO von Black Graben
Co-Founder & COO

Sasa Kecman

Led security teams of 10 to 250 personnel in complex operating environments, placing particular emphasis on level-headed conduct over unnecessary force.

Allianz Versicherung
Insured by Allianz – including armed deployments
WKO Wien Mitgliedschaft
Member of the Vienna Chamber of Commerce, Security Trade § 129 GewO 1994
Scope of Services

What's included in Black Graben's doorman service

Black Graben Compared

A fair comparison to standard guarding services and generic security providers – no names, just concrete criteria.

Other Providers
  • Team experienceUsually standard training with no international practice
  • Insurance coverageOften basic liability coverage only
  • DocumentationFrequently incomplete or non-existent
  • Conflict handlingPure physical force with no training
Black Graben
  • Team experience20+ years international, UN, OSCE, US government
  • Insurance coverageAllianz, including armed deployments
  • DocumentationFully digital, always available
  • Conflict handlingDe-escalation instead of confrontation

How We Work Together

1

Initial consultation

Clarifying venue type, crowd and expected guest count.

2

Concept

Defining entry rules and deployment hours.

3

Staff briefing

Preparing the doorman for your venue and your guidelines.

4

Ongoing deployment

Reliable presence with a dedicated contact for you.

Frequently Asked Questions

Common questions about the doorman service

Is this service only suitable for clubs and bars?

No. We provide doorman services for residential buildings, private events and hospitality venues of any size.

Is the focus really on de-escalation over confrontation?

Yes. Our goal is to prevent conflicts from arising in the first place – physical intervention is the last option, not the first.

Is the service available on short notice?

For individual evenings or events, we're often available on short notice. For ongoing operations, we recommend a fixed arrangement with dedicated teams.

Get in Touch

Secure your venue's entrance

Tell us the venue type, crowd and desired hours – we'll follow up with a suitable proposal.

+43 1 236 632 6 455
Monday – Friday: 8:00 AM – 5:00 PM  |  Saturday: 8:00 AM – 12:00 PM
All inquiries are handled discreetly and in strict confidence.